Catering Policy & Info

Rules in this policy apply to all catering orders.
Cash or Bank Transfers only, unless ordered online. Prices are subject to change.
Orders under $300 are considered "In-Process" 3 days before handover day. Add 24 hours for every additional $300. All orders over $3500 are considered in-process 14 days before handover day.
For orders of $300 and under, full payment is due at the time of order, and must be placed a minimum of 3 days in advance.
For orders over $300, Catering Contract must be signed, and a minimum deposit of 50% will be due at the time of placing order. Full payment (including all service charges and applicable taxes) will be due before the order is "In-Process" as described aobve. If full payment is not made by begining of In-Process date, the order may be cancelled without notice or refund.
Refund options are only available if 100% payment has already been made before the order is "In-Process". No refunds available on the initial 50% deposit on cancellation when order is already in-process. 50% of the total food price, and 100% delivery charges (if applicable) will be refunded, if the order is cancelled more than 24 hours before the order is In-Process. 25% of the food total and 100% delivery charges (if applicable) will be refunded if the order is cancelled within 24 hours of the in-process time. No exceptions to refund policy.
We provide food for your event. But, limited service is available at $50 per person per hour.
We will cook and provide food at safe temperatures as per food safety regulations at the time of handover. Customers are responsible for keeping food safe after handover. Food provided is recommended to be consumed within 4 hours of the handover.
Food Tasting can be arranged on the day of placing order. For orders over $500, there will be no charge for the Food Tasting. For smaller orders or if no order is placed, regular prices may apply.
Orders are advised to be picked up by 4PM on the promised day, unless a specific time has been agreed upon in the contract. Pickup day may not be the event day. Nina’s Desi Kitchen will not be responsible for any loss of food, due to an accident, or any other issue, once the order has been handed over.
Delivery: Orders can be delivered to you for a fee. For the first 3 road-miles, delivery charges will be $5 per order, plus 10% of food total. For additional road-miles, up to a maximum of 20 miles, delivery charges will be $25 per order, plus 10% of the food order total. And for additional road-miles, up to a maximum of 50 miles, delivery charges will be $50, plus 10% of the food order total.
We will not be responsible or liable for loss of food due to circumstances outside our control during a delivery. For example, severe weather, motor vehicle collision, medical emergency, etc.
CT tax rates apply to all prepared food (7.35%) and services (6.35%). No-Tax option is available for tax exempt organizations. Copy of State exemption documentation will be required when placing order.
We do not provide chafing racks, sternos, serving utensils, napkins, or dinnerware for the event. Metal food pans with lids and other items will be provided against a refundable security deposit due at the time of payment. Security deposit will be calculated per MSRP of items.
Items are due back at the restaurant on or before the end of business hours on the 3rd day following the event. After which 10% of retail price will be billed as daily rent for all unreturned or lost items for up to 14 days. Security deposit will be refunded in full for all returned undamaged items.

Catering Policy & Info

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